Browsing and viewing the website
We do not collect or store any personal information while you are browsing the website.
Booking an appointment
If you book an appointment we request, store and use some personal information to schedule your booking, send you automated confirmation and reminder emails, and contact you if we need to reschedule. We only request the minimum information needed for these purposes.
All appointments including the personal information you provided are automatically deleted two weeks after the appointment date. This period is sufficient for any follow-up correspondence etc.
If you email us about your appointment or any other matter, we will retain this email correspondence for up to 6 months, then delete it. This is sufficient time for any issues to be resolved and for any follow-up discussions.
Information shared with third parties
Where we store your personal information
All the personal data we hold is stored in the United Kingdom. Our web servers are in a secure data centre in Hemel Hempstead. Backups are stored on backup systems in secure data centres in Rugby and London Docklands. Emails and paperwork are stored in our offices in Hereford.
Accessing, correcting, and deleting your personal information
As detailed above, we only store your personal information if you book an appointment and it is deleted two weeks after the appointment date. It is therefore unlikely that we will have your personal information for long. The only personal information we store is the information you entered when booking your appointment.
If you wish to obtain the full personal information we hold, please email us at firstname.lastname@example.org. We will gather the information and send it as PDF files by email within 30 days of your request. There will be no charge for this.
If having received this full information you require any corrections, please email us again at email@example.com. We will carry out the requested changes and send you the corrected parts only as PDF files by email within 30 days of your request. There will be no charge for this.
If you wish to have all your personal information deleted from our systems, please email us at firstname.lastname@example.org. We will carry out the requested deletions and confirm by email within 30 days of your request. There will be no charge for this.
Please remember that your personal information is automatically deleted two weeks after the date of your appointment, so it could be deleted before the above processes are completed.
If you wish to find out what personal information any of the third parties mentioned above hold about you, request corrections or deletion, please refer to their privacy policies and contact them as appropriate. We cannot act on your behalf as they will only accept your request directly from you.